Customer Service Representative

1 week ago


Montgomery, Alabama, United States Mindlance Full time
Job Description:

We are seeking a skilled Field Service Technician to join our team at Mindlance. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and servicing ATMs in the field.

Key Responsibilities:
  • Represent the Mindlance brand and provide excellent customer service
  • Perform minor maintenance, repairs, and component replacement at the module level
  • Maintain parts inventory and related records
  • Provide status reports throughout the service repair
  • Diagnose problems based on the information provided in the call and through the error logs on the ATM
  • Responsible for ownership of customer issues until resolution according to SLA agreements
  • Practice security safety procedures when working with ATMs and or within financial institutions
  • Complete Client specific Training and certifications
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Requirements:
  • High School Diploma or equivalent 0-1 years of related experience
  • Reliable transportation
  • A smart phone to receive work orders on and access support documentation
  • Basic tools: Tools are not supplied. #1 and #2 flathead and hilips screw drivers are most common
Preferred Qualifications:
  • An associate degree is preferred
  • Previous experience with Client or similar equipment is preferred


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