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Customer Service Representative
2 months ago
At Dixie Electric, Plumbing & Air, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences by empowering our customers to achieve their goals.
Key Responsibilities:
- Provide tailored solutions for residential and commercial customers to enhance their product/service enjoyment.
- Create work orders, purchase orders, and schedule jobs with accuracy and efficiency.
- Navigate multiple computer applications with speed and accuracy.
- Effectively research and identify solutions using computer-based resources.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and communicate with customers through various channels.
- Acknowledge and resolve customer complaints in a timely and professional manner.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Complete administrative tasks as assigned.
Requirements:
- Minimum of five years' experience in providing customer service via phone.
- Ability to relate to customers in a professional and courteous manner.
- Strong interest in using and promoting innovation and technology.
- Superb attention to detail and multi-tasking ability.
- Excellent written, verbal, and listening skills.
- Computer skills, specifically the ability to use Microsoft Office.
- Self-motivation to work under his/her own initiative.
- Ability to work under pressure.
- Interest in ongoing personal development through training and coaching.
- Capability to maintain excellent attendance and adherence to assigned work schedules.
- Aptness to type 30+ words per minute.
- Must pass state, federal, and criminal background check.
- Must be at least 18 years of age or older.
About Us:
We believe in Doing the Right Thing, Service Excellence, Mutual Respect, Delivering Happiness, Safety, and Continuous Improvement and Dedication. We offer competitive wages, 401K benefits with a match program, paid holidays, paid time off, health plan for team members and their families, incentive programs, LegalShield, Marketplace Chaplains, on-staff National Certified Counselor, and opportunities for professional growth and development.
", "company": "Dixie Electric, Plumbing & Air"}