Food Service Operations Coordinator

6 days ago


Albuquerque, New Mexico, United States Morada Albuquerque Full time
Job Description

Overview

Morada Albuquerque is seeking a highly skilled Culinary Services Supervisor to join our team. As a key member of our dining services team, you will be responsible for overseeing the operations of the dining room, ensuring exceptional customer service, and maintaining the highest standards of food quality and safety.

Key Responsibilities

  • Assist the Area Director of Culinary Services in managing the dining room operations, including supervising and assisting dining services team members.
  • Maintain a customer-focused attitude at all times, managing traffic flow, and balancing serving responsibilities among food servers.
  • Ensure visibility during mealtimes by seating and greeting residents, addressing concerns, and ensuring their needs are met.
  • Prepare schedules and assign tasks to wait staff, including assigning tables and closing duties.
  • Ensure uniform and personal appearances meet standards, customer service, and proper food handling techniques.
  • Train wait staff on operating procedures and menu education.
  • Promote customer engagement activities and interact with residents during mealtimes to monitor resident satisfaction or concerns about food service and develop plans to address as appropriate.
  • Facilitate highest quality and safety practices in all Food & Beverage sanitation standards and service to residents in the dining room.
  • Maintain sanitation and control standards in the dining room and wait stations.
  • Ensure standards of cleanliness, hygiene, proper attire, and health standards are maintained at all times by food service dining team.
  • Operate in compliance with State and federal government laws.
  • Monitor and evaluate food quality for presentation, temperature, and serving portion size. Provide leadership and communicate with food kitchen personnel for adjustments and share resident feedback.
  • Monitor and evaluate table service adequacy for timing, etiquette, and thoroughness; provide service hospitality training and adjustments as appropriate.
  • Monitor and adjust resident's accounts for meal and charge accuracy.
  • Ensure floor charts and tables are set up correctly.
  • Assist servers as needed with table service.
  • Assist with ordering in specific assigned areas and maintain budgetary compliance.
  • Assist Director with timekeeping procedures and practices, as needed.

Requirements

  • High school diploma or equivalent.
  • Two (2) years' experience in fine dining.
  • Dining Room Supervisory experience preferred.
  • Must be able to work a flexible schedule, including nights and weekends.
  • Excellent communication, organization, and customer service skills.


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