Food Service Assistant

2 weeks ago


Albuquerque, New Mexico, United States Troon International Full time

Catering Assistant

Job Category: Food & Beverage Requisition Number: CATER003577

Job Overview

Troon International is pleased to present an outstanding career opportunity for a full-time Catering Assistant. Ideal candidates will excel in a service-oriented environment and demonstrate a strong commitment to delivering exceptional hospitality.

Compensation: Pay range is $14.00-$16.00 per hour.

Key Responsibilities:

  1. Engage with clients through in-person meetings, phone calls, and email to confirm and coordinate details for upcoming catering events.
  2. Assess each group's catering requirements, which may encompass menu selection, meal timing, and venue arrangement.
  3. Conduct site visits and facility tours for assigned groups.
  4. Monitor all guarantees and deadlines as stipulated in contracts.
  5. Collaborate with the Conventions and Catering department alongside the Food and Beverage team to ensure all arrangements are executed as intended.
  6. Participate in trade shows, wedding expos, and other relevant events as needed.
  7. Complete assigned projects related to the catering function.
  8. Assist the department manager with interviewing, training, and overseeing team members, while also making recommendations regarding hiring, performance evaluations, and disciplinary actions.
  9. Address customer complaints and resolve issues effectively.
  10. Support the coordination of team members, including Banquet Captains, Servers, Hosts, and Set Up Staff.
  11. Help monitor business volume forecasts and adjust staffing and resources accordingly.
  12. Ensure the delivery of excellent service to achieve high levels of guest satisfaction.
  13. Assist management in communicating any updates or new policies to the team.
  14. Conduct facility tours and site visits for groups.
  15. Perform additional duties as required.

Minimum Qualifications:

Associate's degree (AA) and one to two years of relevant experience and/or training, or an equivalent combination of education and experience.

Other Qualifications:

Proficient in software applications such as Microsoft Word, Excel, and POS systems. Possesses strong interpersonal and customer service skills.



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