Bank Business Process Manager

2 weeks ago


Pueblo, Colorado, United States USAA Full time
Why USAA?

At USAA, our employees have a critical mission: ensuring the financial security of millions of U.S. military members and their families. Our organization values honesty, integrity, loyalty, and service, and we're committed to delivering an exceptional experience for our members.

We're seeking a dedicated Bank Business Process Lead to oversee contact center quality-related issues and collaborate with business stakeholders to develop action plans to mitigate risk.

The role involves identifying and implementing strategic opportunities and solutions for key stakeholders, applying a holistic understanding of risk and regulatory compliance, and leveraging data and analytics to provide insights into customer and business process performance.

The ideal candidate will possess a bachelor's degree and 8 years of experience in business process consultation and risk management, as well as expert knowledge of bank products and processes.

We offer competitive compensation and a comprehensive benefits package to support employees' physical, financial, and emotional wellness. USAA is an Equal Opportunity Employer.


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