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Customer Service Manager

2 months ago

Marietta, Georgia, United States The Dog Stop Marietta (TDS-0084) Full time

{"h1": "Customer Care Manager at The Dog Stop Marietta (TDS-0084)", "p": "We are seeking a highly motivated and experienced Customer Care Manager to join our team at The Dog Stop Marietta (TDS-0084). As a key member of our sales and marketing team, you will be responsible for increasing the number of dogs enrolled in daycare, booked for boarding and regular grooming services.

Key Responsibilities:

* Gain a thorough understanding of all services provided at The Dog Stop Marietta (TDS-0084).
* Clearly articulate and communicate the advantages of our services to potential clients.
* Promote and sell dog care services and memberships to new clients.
* Develop and execute effective social media strategies for the location(s).
* Manage and optimize marketing and advertising budgets to ensure effective outreach.
* Design, implement, and monitor guerrilla marketing campaigns.
* Coordinate the referral program to drive new client acquisitions.
* Convert leads into in-person interviews at the location(s).
* Turn successful interview interactions into membership sales or service bookings.
* Conduct store tours to introduce prospective pet parents to all of our services during interviews.
* Serve as the point of contact between potential clients and the location(s), managing ongoing communication.
* Meet and exceed agreed-upon sales targets and timelines.
* Evaluate market trends and opportunities, track sales progress, and provide regular status updates.

Requirements:

* Proven experience in sales, with a successful track record.
* Strong motivation and goal-oriented mindset, with a demonstrated ability to meet targets.
* Excellent sales, communication, and negotiation skills.
* Strong organizational, prioritization, and time management abilities.
* Ability to build relationships and willingness to accept feedback.

What We Offer:

* Opportunities for growth and development within the company.
* A vibrant and inclusive company culture.
* The chance to work with dogs and represent a leading brand in the pet care industry.
* Role includes chance to earn additional commission.

If you are passionate about dogs and marketing and enjoy working in the field to build connections, we want to hear from you.

The Dog Stop Marietta (TDS-0084) is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
"}