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Wireless Customer Service Representative

1 month ago

Marietta, Georgia, United States Regal Management Full time

We are seeking a skilled Wireless Customer Service Trainee to join our team at Regal Management. As a Wireless Customer Service Trainee, you will play a crucial role in connecting our customers with the latest technology and wireless products on the market.

Daily Responsibilities:

  • Establish relationships with potential, current, and former customers to provide a comprehensive understanding of our clients' wireless products and services.
  • Stay up-to-date on promotions and discounts offered by our client and upsell services when appropriate.
  • Maintain and organize sales contracts and confidential customer information in our POS system.
  • Follow compliance guidelines and represent the brand in a professional manner at all times.
  • Collaborate with fellow Wireless Customer Service Trainees to track customer engagement trends and campaign data.
  • Confidently answer customer questions and overturn objections when necessary.

Why Work With Us?

We prioritize the success of our team members and offer in-house training to all new Wireless Customer Service Trainees. Our unique approach allows our team members to gain a comprehensive understanding of our business operations and provides a platform for advancement within our company.

Desired Skills and Qualifications:

  • Prior experience in sales, customer service, retail, or a related field is preferred but not required.
  • Excellent written and verbal communications skills to interact effectively with customers, clients, and teammates.
  • Professional demeanor and the ability to foster positive relationships with customers and team members.