Honda Service Advisor
3 weeks ago
Job Summary:
We are seeking a skilled Service Advisor to join our team at Ed Voyles Automotive Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients.
Key Responsibilities:
- Greet service department customers promptly and courteously, setting the tone for a positive experience.
- Listen to customers and clearly communicate repair needs to our technicians, ensuring accurate and efficient service.
- Upsell additional services using low-pressure, high-integrity methods, providing value to our customers.
- Provide accurate repair and maintenance estimates, keeping customers informed throughout the process.
- Adhere to policies on vehicle care and operation, ensuring our customers receive the best possible service.
- Follow up on each repair, keeping customers informed of progress and ensuring their satisfaction.
- Sell and manage extended warranties, providing peace of mind for our customers.
- Inspect repair quality and ensure all work is complete, maintaining the highest standards of service.
- Notify customers when vehicles are ready for pick-up, ensuring a smooth and convenient experience.
- Review and explain repairs and associated costs with customers, providing transparency and clarity.
- Handle minor customer concerns and complaints, resolving issues promptly and professionally.
- Keep the Service Manager informed of all problems and potential problems, ensuring effective communication and resolution.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving continuous improvement.
Compensation and Benefits:
Our Service Advisors enjoy a competitive compensation package, including career-long personal development opportunities. In addition to a salary based on experience, our benefits include:
- Medical, Dental, and Vision Insurance
- Flexible Spending and Health Savings Accounts
- Supplemental Life Insurance
- Short-term & Long-term Disability
- Accident and Critical Illness Coverage
- 401K with Company Match
- Paid Vacation
- Paid Personal Time
- Paid Holidays
- Employee discounts on vehicles, parts, and service
About Us:
At Ed Voyles Automotive Group, we pride ourselves on being a local and industry leader, committed to providing exceptional service to our customers and community. With a long history of service and a reputation for excellence, we strive to be innovative leaders in work environment, management, and people development. We are committed to recruiting long-term employees and developing talent from within, creating a culture of loyalty, commitment, and continued growth.
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