Customer Service Representative
5 days ago
ATC Income Tax is seeking highly motivated and customer-focused individuals to join our team as Phone Representatives. As a Phone Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their concerns in a timely and professional manner.
Responsibilities:- Build strong relationships with clients through effective communication and problem-solving skills
- Market tax preparation services to in-bound callers using a phone script
- Make outbound marketing calls to previous tax clients using a phone script
- Record accurate notes in our online customer relationship management database
- Prepare tax return estimates for in-bound callers
- Resolve basic customer concerns via telephone in a timely and professional manner
- Provide excellent customer service over the telephone
- Support Tax Preparer staff
- Ensure adherence to company policies and procedures
- Ability to follow a phone script
- Ability to perform in a fast-paced environment
- Previous customer service experience is a must
- Detailed oriented
- Well organized
- Self motivated
- Reliable and punctual
- Good computer skills
- Outstanding phone etiquette
- Proper grammar usage in oral and written correspondence
- Ability to multi-task
- Ability to problem solve
- Ability to work days, evenings and weekends
Store hours are 9am - 8pm Monday thru Saturday, Possible Sundays. You will work approximately 30 - 40 hours per week. Compensation - Hourly, plus weekly bonuses. There will be a short phone interview followed by an in-person interview. There will be a background check for all new hires.
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