Client Service Representative at Advanced Animal Care
6 days ago
The Client Service Representative role is a crucial position at Advanced Animal Care. Our 24/7 emergency practice is seeking a highly skilled individual to join our team.
Key Responsibilities:- Manage multiple phone lines and coordinate with the team to ensure seamless communication.
- Schedule appointments and check patients in/out efficiently.
- Process payments and discuss payment alternatives with clients.
- Collect important client information and maintain accurate records.
- Assist pet owners in identifying pet emergencies and provide guidance on basic pet needs.
- Fax patient charts as needed and contact owners with bloodwork results.
- Document client communications and note prescription requests.
- Restock office supplies, maintain a clean reception area, and perform other administrative tasks.
- Run end-of-day reports and maintain accurate records.
- Health insurance, dental, and vision coverage.
- Paid time off and simple IRA retirement plan with matching.
- Opportunities for advancement and bonuses.
- Company-provided scrubs and discounts on services.
The ideal candidate will have experience in the client service field and possess excellent communication and problem-solving skills.
Skills Required:- Active listening and attentiveness.
- Conflict resolution and excellent written communication skills.
- Ability to learn quickly in a high-volume and fast-paced environment.
- Experience in the veterinary industry or a similar field.
A flexible schedule is required, with the ability to work weekends and volunteer for holidays.
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