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Customer Care Specialist

2 months ago

Richmond, Kentucky, United States Advanced Animal Care Full time
Job Overview

The role of the Client Service Representative at Advanced Animal Care is essential for maintaining high standards of client satisfaction.


Key Responsibilities:
  • Manage multiple phone lines effectively
  • Coordinate appointment scheduling
  • Facilitate patient check-in and check-out processes
  • Handle payment processing
  • Discuss financial options with clients
  • Gather and record essential client information
  • Assist pet owners in recognizing urgent pet health issues
  • Send patient records via fax as required
  • Communicate bloodwork results to pet owners when appropriate
  • Document all client interactions
  • Record prescription requests in the management system
  • Maintain inventory of office supplies and ensure cleanliness of common areas
  • Generate end-of-day reports
  • Provide education to clients regarding basic pet care needs
  • Process cash transactions accurately
  • Ensure a tidy reception area

Employee Benefits:
  • Paid time off
  • Opportunities for career advancement
  • Potential for performance bonuses
  • Company-provided uniforms
  • Complimentary annual wellness packages for pets

Qualifications:
The ideal candidate will possess experience in a client service capacity.
Essential Skills:
  • Strong active listening abilities
  • High level of attentiveness
  • Proficient in conflict resolution
  • Excellent written and verbal communication skills
  • Quick learner in a fast-paced environment
  • Experience in the veterinary field or a related industry

Schedule Flexibility:
Candidates must be open to working weekends and holidays as needed.
Application Instructions:
Please submit your application through ZippyApp, which may include a Common Employment Application, resume, and cover letter. In your cover letter, kindly include a brief paragraph about yourself and your potential contributions to our team.

ZippyApp simplifies the application process, allowing you to apply for jobs with ease.