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Customer Care Specialist at Advanced Animal Care
2 months ago
The Customer Care Specialist position is essential at Advanced Animal Care. We are currently seeking candidates for our dedicated emergency service team.
Key Responsibilities:
- Manage multiple phone lines effectively with the team
- Schedule appointments for clients
- Facilitate patient check-in and check-out processes
- Process various payment methods
- Discuss financial options with clients
- Gather essential client information
- Assist pet owners in recognizing pet emergencies
- Send patient records via fax as required
- Communicate bloodwork results to pet owners when appropriate
- Document all client interactions
- Record prescription requests in the management system
- Restock office supplies and maintain cleanliness in exam rooms
- Generate end-of-day reports
- Educate clients on fundamental pet care needs
- Handle cash transactions accurately
- Ensure a tidy reception area
Employee Benefits:
- Comprehensive Health Insurance including Dental and Vision
- Paid time off for personal use
- Simple IRA Retirement plan with company matching
- Opportunities for career advancement
- Potential for performance bonuses
- Company-provided scrubs
- Complimentary annual wellness visits and discounts on services
Qualifications:
The ideal candidate will possess experience in customer service roles.
Required Skills:
- Strong active listening abilities
- High level of attentiveness
- Effective conflict resolution skills
- Excellent written and verbal communication skills
- Quick learner in a fast-paced environment
- Background in the veterinary field or related industries
Schedule Flexibility:
Applicants must be open to flexible scheduling, including weekends and holiday shifts.
Application Instructions:
We encourage interested candidates to submit an application through the designated platform, which may include a standard employment application, resume, and cover letter. In your cover letter, please include a brief introduction about yourself and your potential contributions to our team.
