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Pet Care Service Coordinator

2 months ago

Richmond, Kentucky, United States Advanced Animal Care Full time
Job Overview

The role of the Client Service Representative is vital at Advanced Animal Care, ensuring a seamless experience for our clients and their pets.


Key Responsibilities:
  • Manage multiple phone lines effectively with the team
  • Coordinate appointment scheduling
  • Facilitate patient check-in and check-out processes
  • Handle payment processing
  • Discuss financial options with clients
  • Gather essential client information
  • Assist pet owners in identifying urgent pet health issues
  • Send patient charts via fax as required
  • Communicate bloodwork results to pet owners when appropriate
  • Maintain records of client interactions
  • Log prescription requests in the management system
  • Replenish office supplies and maintain cleanliness in exam rooms
  • Generate end-of-day reports
  • Educate clients on fundamental pet care needs (nutrition, preventive care, etc.)
  • Process cash transactions
  • Ensure a tidy reception area

Employee Benefits:
  • Paid time off
  • Opportunities for career advancement
  • Potential for performance bonuses
  • Company-provided scrubs
  • Complimentary annual wellness packages for pets (up to three)

Qualifications:
The ideal candidate will possess experience in client service roles, particularly in the veterinary or related fields.
Essential Skills:
  • Strong active listening abilities
  • High level of attentiveness
  • Proficient in conflict resolution
  • Excellent written and verbal communication skills
  • Quick learner in a fast-paced environment
  • Background in the veterinary industry or similar sectors

Schedule Flexibility:
Applicants must be open to a flexible schedule, including some weekends and holidays.
Application Process:
To apply, please submit a ZippyApp application package, which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, include a brief paragraph about yourself and why you would be a valuable addition to our team. ZippyApp allows for easy online and mobile job applications, accepted by an increasing number of businesses.