Complaint Resolution Specialist

2 weeks ago

Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

Job Overview:


• This role involves the examination of formal state administrative grievances lodged in accordance with federal regulations related to the Individuals with Disabilities Education Act (IDEA).

• Occasional in-state and infrequent out-of-state travel may be necessary for this position.

The Arizona Department of Education operates in a hybrid work model, allowing for up to two days of remote work based on business requirements. Candidates should be prepared to work in-office as needed, potentially up to five days a week.

Key Responsibilities:


• Conduct investigations into formal state administrative grievances submitted against public education entities by parents, professionals, organizations, and community members across the State, alleging violations of Federal and/or State special education mandates.

• Draft findings letters that detail the facts, applicable Federal and State legislation, and conclusions regarding compliance or noncompliance as part of the investigation process.

• Propose a comprehensive corrective action plan if noncompliance is identified.

• Address inquiries from public and private educational institutions, parents, and the general public regarding Federal and State special education mandates.

• Stay informed on professional developments and issues by reviewing newsletters, journals, regulations, and laws related to special education, and by participating in regional conference calls.

• Attend monthly team meetings.

• Engage in various departmental task forces, special projects, and training sessions as required to fulfill job responsibilities.

Required Knowledge, Skills & Abilities:

Knowledge in:

• Current Federal and State legislation governing educational services for students with disabilities.

• Procedures and practices in the field of special education.

• Obligations of public education agencies to deliver educational services to students with disabilities.

• Relevant case law concerning individuals with disabilities.

• Administrative frameworks and services provided by public education and state agencies for individuals with disabilities.

• Candidates should possess prior experience in special education or the provision of special education services.

• A Bachelor's degree in education, with a focus on special education or administration in special education, or equivalent legal experience in special education law, is required.

Skills in:

• Effective writing, communication, and interviewing abilities.

• Proficiency in articulating issues presented in formal state complaints and determining investigative strategies necessary for compliance assessments.

• Ability to apply legal principles to factual scenarios and reach sound conclusions regarding compliance.

• Consulting and advising educators, parents, and community members.

• Public speaking and delivering presentations to professional audiences.

• Receiving constructive feedback on written work and justifying findings.

Ability to:

• Interact professionally with all stakeholders while maintaining neutrality and collaborating effectively with school officials and community organizations.

• Demonstrate research skills related to educational topics.

Preferred Qualifications:


• Preference will be given to candidates holding a Master's degree in education, with a specialization in special education.

Pre-Employment Requirements:

Offers are contingent upon successful completion of background checks, reference checks, and required documentation.

If driving or vehicle use is essential for job functions, additional requirements will apply.

All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits Overview:

The State of Arizona offers a comprehensive benefits package, including:

• Affordable medical, dental, life, and short-term disability insurance options.

• Highly-rated retirement and long-term disability plans.

• Ten paid holidays annually.

• Vacation accrual at 4.00 hours bi-weekly for the first three years.

• Sick leave accrual at 3.70 hours bi-weekly.

• Paid Parental Leave of up to 12 weeks per year for newborn or newly-placed foster/adopted children (pilot program).

• Deferred compensation options.

• Wellness programs.

For a complete overview of benefits provided by the State of Arizona, please visit our official website.

Retirement Information:

Participation in the Arizona State Retirement System (ASRS) is required after the 27th week of employment, subject to a waiting period. Enrollment instructions will be provided on or shortly after the first day of employment.

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