Physical Damage Specialist

4 days ago


Phoenix, Arizona, United States USAA Full time
About the Role

As a dedicated Physical Damage Specialist at USAA, you will play a critical role in ensuring the financial security of our members by providing exceptional service and expertise in auto damage claims resolution.

Key Responsibilities
  • Vendor Management: Build and maintain strong relationships with third-party vendors to ensure accurate and quality work product.
  • Claims Resolution: Evaluate vendor work product, resolve complaints and payment discrepancies, and provide direction on borderline Total Loss situations.
  • Decision Making: Make informed decisions on physical damage losses within authority granted and advance requests for further authority as needed.
  • Industry Knowledge: Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes and procedures to ensure compliance.
  • Support and Collaboration: Support workload surges and/or Catastrophe Operations, as needed, and collaborate with 3PRM on vendor footprint to balance member needs and operational resources.
Requirements
  • Education: High School Diploma or General Equivalency Diploma.
  • Experience: 4 years auto physical damage estimating experience.
  • Certifications: Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
  • Skills: Strong oral and written communication skills, ability to prioritize, problem solve, and effectively communicate next steps and path to resolution.
What We Offer
  • Compensation: Competitive salary range of $67,220 - $121,000.
  • Benefits: Comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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