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Healthcare Access Specialist
2 months ago
We are seeking a highly skilled and compassionate Healthcare Access Specialist to join our team at UnitedHealth Group. As a key member of our organization, you will play a critical role in ensuring that patients receive timely and effective access to medical care.
Key Responsibilities- Phone Support: Respond to 50-70 patient calls per day, resolving moderate to complex issues and providing empathetic support.
- Scheduling and Verification: Schedule and verify appointments in our clinical information system, ensuring seamless coordination with healthcare providers.
- Patient Data Management: Verify and update patient demographic and insurance information, maintaining accurate records.
- Task Management: Send and receive tasks to provider offices to facilitate patient access to medical care.
- Referral Processing: Receive and process stat and at-risk referrals, expediting critical patient care.
- Communication: Contact patients to inform them of appointment and referral status, ensuring timely updates.
- Data Entry: Perform high-volume data entry tasks, maintaining accurate records.
- Complaint Resolution: Process and resolve expedited patient complaints, providing prompt and effective solutions.
- Medication Refill Processing: Review and process medication refill requests, ensuring timely fulfillment.
- Proactive Response: Respond proactively to inquiries from patients, providers, and internal medical personnel, providing expert support.
- Education: High School Diploma/GED or equivalent work experience.
- Age: Must be 18 years of age or older.
- Experience: 1+ year of experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
- Electronic Medical Record Systems: 1+ year of experience with electronic medical record systems.
- Availability: Ability to work our normal business hours of 8:00am - 5:00pm, with occasional overtime or weekend work as needed.
- Related Experience: 1+ year of experience in a related environment, such as office, administrative, clerical, customer service, or healthcare.
- Healthcare Experience: Prior experience in healthcare, including patient-facing roles.
- eClinicalWorks EMR System: Prior experience with the eClinicalWorks EMR system.
- Bilingual Fluency: Bilingual fluency in English and Spanish.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone, regardless of their background or circumstances, deserves access to quality healthcare. Our organization is committed to advancing health equity and improving health outcomes for all individuals, particularly those who have been historically marginalized or underserved.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you are passionate about making a difference in the lives of others and are committed to excellence in healthcare, we encourage you to apply for this role.
