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Customer Service Representative

2 months ago

Phoenix, Arizona, United States Arrivia, Inc. Full time

About This Role:

The Client Support Specialist position is a mid-level individual contributor at Arrivia, Inc. This role specializes in delivering exceptional customer service, assisting with both members and clients. The Client Support Specialist responds to customer inquiries, concerns, and complaints in a timely manner with satisfactory resolution.

Key Responsibilities:

  • Investigate customer service issues, including complaints, resolutions, and account mishaps.
  • Act as a liaison between clients and Arrivia, resolving reservation issues and ensuring customer satisfaction.
  • Respond to client emails, phone calls, and text messages in a professional and timely manner.
  • Follow up with the concierge team on customer-facing complaints and ensure escalated issues are resolved.
  • Provide excellent customer service and demonstrate respect to others.
  • Maintain technical skills and enhance professional knowledge through continuing education opportunities.
  • Maintain good working relationships with co-workers, departments, vendors, and partners.

Requirements:

  • 2+ years of experience working in a fast-paced customer service environment.
  • Spanish speaking highly preferred.
  • Business-to-business customer service experience preferred.
  • Excellent communication and customer service skills.

About Arrivia, Inc.:

Arrivia, Inc. specializes in making brands better through the power of travel. With a focus on building a customer-first culture, we deliver innovative solutions and take charge of change. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

  • Stay Curious: Explore new challenges and make space to learn, grow, and improve.
  • Keep it Real: Earn trust through open, honest, and clear communication.
  • Own it: Seek ways to make an impact and take action.
  • Win Together: Create a culture of connection and inclusion where everyone can be their best.

Additional Benefits:

  • Exclusive Employee Travel Rates on Cruises, Resorts & Hotels, Tours, Car Rentals.
  • Medical Health Insurance.
  • Dental & Vision Coverage.
  • 401K Plan.
  • Long Term Disability & Life Insurance.
  • Pet Care Insurance.
  • Legal Insurance.
  • Flexible Spending Accounts (FSA).
  • Employee Assistance Program.
  • Dedicated Employee Enrichment & Recognition Programs.
  • Special local, dining, and merchandise offerings.