Billing Specialist
3 weeks ago
About Diesel Direct Inc
Diesel Direct Inc is a leading petroleum distributor with a strong focus on safety and customer service.
Job Summary
The Billing / Customer Service Representative will be responsible for delivering exceptional customer experiences and taking ownership of external customer relationships, order entry, and all customer billing. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Manage customer interactions through phone, email, and in-person conversations.
- Process customer orders accurately and efficiently.
- Resolve customer issues in a timely and professional manner.
- Manage customer billing and ensure timely payment.
- Collaborate with sales team to ensure quotes and orders are processed correctly.
- Provide reports and documentation as required.
- Stay up-to-date with company initiatives and policies.
Requirements
- Minimum 2 years' experience in a customer service or accounting role.
- Associate degree or related work experience.
- Strong business knowledge and computer operating skills in Excel, Word, and Outlook.
- Excellent communication and organizational skills.
- Ability to establish relationships and build credibility with customers.
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