Technical Customer Care Specialist

1 week ago


Stoughton, Massachusetts, United States SICK, Inc. Full time
About SICK, Inc.

SICK, Inc. is a leading manufacturer of sensors, safety systems, and automatic identification products for industrial applications. With a history of innovation, the company has pioneered numerous industry firsts, including the first safety light curtain and the first color sensor.

Internship Overview

An internship at SICK, Inc. provides an opportunity to gain hands-on experience in a fast-paced, team-oriented work environment. As a customer care intern, you will be involved in various projects, working closely with the team to develop skills and knowledge in the industry.

Responsibilities

  • Contribute to the development of a system sensor lab to aid in troubleshooting customer requests.
  • After training, respond to customer inquiries, including emails, voice messages, and dashboard issues.
  • Work on a chosen project with the assistance of a manager, mentor, and team.
  • Collaborate with the manager and a selected mentor to understand systems, processes, and key information.
  • Seek out information to learn about SICK, Inc.'s operations, including products, departments, and more.
  • Interface with other departments and interns to gain knowledge of the business, products, positions, and more.
  • Provide innovative recommendations on how SICK, Inc. can improve.
  • Present a final project at the close of the internship, outlining the involved project(s) and knowledge gained.
  • Provide feedback on the internship experience at the close of the internship.
  • Perform other duties and responsibilities as assigned or required.

Qualifications

Education and Experience:

  • Must be enrolled in an accredited university/college program.
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
  • Excellent written and verbal communication skills.
  • Self-directed and able to work without supervision.
  • Energetic and eager to tackle new projects and ideas.

Other Qualifications:

  • Ability to self-start and learn on the fly.
  • Legally permitted to work in the United States.
  • Ability to work in a general office environment.

Core Competencies

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented work environment that offers challenges and opportunities for growth, SICK, Inc. may be the place for you. The company offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the "Apply Online" button.


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