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Personal Care Management Intake and Consumer Support Specialist

1 month ago

Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Summary: Tempus Unlimited, Inc. is seeking a highly skilled and compassionate Personal Care Management Intake and Consumer Support Specialist to join our team. As a key member of our PCM department, you will be responsible for providing exceptional consumer support, answering phones, and distributing calls to the appropriate department.

Key Responsibilities:
  • Provide consumer support and answer phone calls in a professional and courteous manner.
  • Distribute calls to the appropriate department and ensure timely follow-up with consumers.
  • Log all incoming calls and maintain accurate records in our consumer database.
  • Combine phone logs and produce weekly reports as assigned.
  • Update consumer information in the database as needed and notify designated staff.

Requirements:
  • One year of experience working with individuals with disabilities.
  • Excellent phone customer service skills.
  • Bilingual preferred, but not required.

Preferred Qualifications:
  • Accuracy and attention to detail.
  • Ability to maintain confidentiality at all times.
  • Experience working with individuals with disabilities and familiarity with disability-related services.

What We Offer:
  • A competitive hourly rate of $20.00.
  • A positive and supportive work environment.
  • Opportunities for professional growth and development.