Customer Engagement Representative II

2 weeks ago


Pompano Beach, Florida, United States iCIMS Organic ZipApply Full time
Job Overview

Position Summary

The Customer Engagement Representative II plays a crucial role in attracting and enrolling new patrons into the Player's Club program. This position is responsible for maintaining accurate customer records while adhering to the highest standards of data management.


Key Responsibilities

  • Exhibit a friendly demeanor to effectively attract and enroll eligible customers into the Player's Club.
  • Welcome and engage with guests in a professional and courteous manner.
  • Promote the offerings of iCIMS Organic ZipApply by interacting with customers in an enthusiastic and supportive way.
  • Deliver exceptional service that fosters a welcoming atmosphere, encouraging guests to return for future visits.
  • Demonstrate a commitment to exceeding expectations in fulfilling job responsibilities to support organizational objectives.
  • Project an image of enthusiasm and professionalism while maintaining a positive attitude.
  • Possess a comprehensive understanding of the benefits associated with the Player's Club.
  • Stay informed about the player tracking system, current promotions, events, and general company information.
  • Issue Player's Club cards and actively promote the program and its associated benefits.
  • Communicate effectively with guests in English, specifically regarding job-related duties.
  • Uphold the integrity of the customer database by adhering to strict data entry standards.
  • Safeguard customer rewards and credit lines.
  • Collaborate effectively as part of a team.
  • Handle customer inquiries with professionalism and efficiency, even under pressure.
  • Adhere to all relevant regulations and company policies.
  • Perform additional duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • Experience in customer service, sales, or telemarketing is preferred.
  • Basic mathematical skills are necessary, including addition, subtraction, multiplication, and division.
  • Proficiency in basic computer skills is preferred.


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