Current jobs related to Customer Engagement Associate - Pompano Beach, Florida - Spring Footwear Corp

  • Sales Associate

    2 weeks ago

    Daytona Beach, Florida, United States Banter by Piercing Pagoda Full time

    Customer Engagement SpecialistAs a Sales Associate at Banter by Piercing Pagoda, you will engage customers in conversation to understand their needs and objections. You will present merchandise and detailed information on features and benefits, and offer extended service plans and financing options. You will work with the sales team to provide a superior...

  • Customer Engagement Specialist

    2 months ago

    Hallandale Beach, Florida, United States Crate & Barrel Holdings, Inc. Full time

    Join Our Team as a Sales AssociateAt Crate & Barrel Holdings, Inc., we are dedicated to fostering a lifestyle that enriches the modern home. Our diverse team of over 8,000 professionals across numerous locations in the U.S. and Canada collaborates to achieve shared goals, drive impactful results, and innovate in ways that inspire.Your Role:As a Sales...

  • Customer Service Representative

    2 weeks ago

    Pompano Beach, Florida, United States Staples Full time

    As a Retail Sales Associate at Staples, you will be responsible for creating a positive and inviting environment for customers. Your key responsibilities will include responding quickly and resourcefully to customer requests and concerns, multitasking on sales responsibilities and merchandising while maintaining a neat and clean store, and learning and using...

  • Part Time Retail Sales Associate

    2 weeks ago

    Pompano Beach, Florida, United States Marshalls Full time

    At Marshalls, we're all about creating an exceptional customer experience. As a Part Time Retail Sales Associate, you'll play a key role in delivering this experience by engaging with customers, embodying our customer experience principles, and maintaining a clean and organized store environment.Key Responsibilities:Role model established customer experience...

  • Sales Associate

    3 weeks ago

    Pompano Beach, Florida, United States Spirit Halloween Full time

    Spirit Halloween Job OpportunityWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Spirit Halloween. As a Sales Associate, you will play a key role in delivering an exceptional customer experience and driving sales growth.Key Responsibilities:Provide exceptional customer service, ensuring a welcoming and engaging...

  • Sales Associate

    2 weeks ago

    Pompano Beach, Florida, United States Orangetheory Fitness Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at Orangetheory Fitness. As a Sales Associate, you will be responsible for enhancing the member experience and serving as a brand ambassador for our community.Key ResponsibilitiesWelcome and engage with members, providing exceptional customer service and...

  • Retail Sales Associate

    2 weeks ago

    Pompano Beach, Florida, United States DSW Full time

    DSW Store Associate Job DescriptionAs a Store Associate at DSW, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide friendly and attentive service to customers in-store and through omni-channel servicesPerform sales floor and warehouse functions,...

  • Merchandise Associate

    2 weeks ago

    Pompano Beach, Florida, United States Home Goods Full time

    About the RoleWe are seeking a highly motivated and customer-focused Merchandise Associate to join our team at HomeGoods. As a Merchandise Associate, you will play a key role in delivering an exceptional customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss...

  • Merchandise Associate

    4 weeks ago

    Pompano Beach, Florida, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Merchandise Associate to join our team at Marshalls. As a Merchandise Associate, you will play a key role in delivering an exceptional customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to operational and merchandise standards.Key...

  • Merchandise Associate

    2 months ago

    Pompano Beach, Florida, United States Marshalls Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Merchandise Associate at Marshalls. As a key member of our sales floor team, you will play a vital role in delivering an exceptional customer experience and driving sales growth.Key ResponsibilitiesProvide exceptional customer service, engaging with customers...

  • Merchandise Associate

    3 weeks ago

    Pompano Beach, Florida, United States Home Goods Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Merchandise Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Sales Associate

    1 week ago

    Pompano Beach, Florida, United States Navy Exchange Full time

    Job Summary:Sales associates at Navy Exchange work as part of a sales team to provide exceptional customer service and exceed customer expectations. They are responsible for selling general merchandise to customers, exercising professional selling techniques, and working in a fast-paced retail environment.Key Responsibilities:• Greet and engage customers...

  • Retail Sales Associate

    2 weeks ago

    Pompano Beach, Florida, United States T-ROC Full time

    Unlock Your Potential as a Retail Sales AssociateAre you looking for a career that offers growth opportunities, competitive pay, and a dynamic work environment? Look no further! As a Retail Sales Associate at T-ROC, you'll have the chance to develop your skills and expertise in sales and customer service, working with a talented team of professionals who...

  • Front Desk Associate

    1 week ago

    Pompano Beach, Florida, United States Crunch Fitness - CR Holdings Full time

    Front Desk Associate Role OverviewAt Crunch Fitness - CR Holdings, we are seeking a highly motivated and organized Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our...

  • Part Time Retail Sales Associate

    4 weeks ago

    Pompano Beach, Florida, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Part Time Retail Sales Associate to join our team at Marshalls. As a Part Time Retail Sales Associate, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss...

  • Customer Service Associate

    2 weeks ago

    Pompano Beach, Florida, United States Marie Buchholz - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and building relationships? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused...

  • Merchandise Associate

    1 week ago

    Pompano Beach, Florida, United States Marshalls Full time

    Job Summary: We are seeking a highly motivated and customer-focused Merchandise Associate to join our sales floor team at Marshalls. As a key member of our team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Seasonal Retail Sales Associate

    4 weeks ago

    Pompano Beach, Florida, United States Kohl's Full time

    About the RoleWe are seeking a highly motivated and customer-focused Seasonal Retail Sales Associate to join our team at Kohl's. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a high level of product knowledge.Key ResponsibilitiesEngage customers by...

  • Customer Service Ambassador

    2 months ago

    Pompano Beach, Florida, United States Spring Footwear Corp Full time

    About the RoleAt Spring Footwear Corp, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and driving business growth.Key...

  • Customer Service Ambassador

    2 months ago

    Pompano Beach, Florida, United States Spring Footwear Corp Full time

    About the RoleAt Spring Footwear Corp, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and driving business growth.Key...

Customer Engagement Associate

2 months ago

Pompano Beach, Florida, United States Spring Footwear Corp Full time

Since 1991, Spring Footwear has positively impacted the lives of consumers who rely on our brands for comfort and style. Our commitment to product innovation, quality, value, and flexibility are the foundations of our success. This dedication leads us to our mission:

"To cultivate successful partnerships by delivering the highest quality, value, products, and services every day."

We are in search of enthusiastic, motivated, and committed Customer Service Representatives to join our team and grow alongside us.

The selected candidates will provide our business partners with award-winning customer support. We seek individuals capable of managing multiple communication channels simultaneously, including phone calls, emails, and chats. The ideal candidate will possess a vibrant personality, a genuine desire to engage in meaningful conversations, the ability to think critically on their feet, and a passion for truly assisting others. A love for footwear is an added advantage.

At Spring Footwear, we offer a convenient shopping experience for shoes, enhanced by personalized service driven by our top-notch Customer Service Representatives. Whether through our user-friendly website, extensive selection of high-quality products, competitive pricing, swift deliveries, or exceptional customer service, we strive to "Wow" our customers in every aspect.

Our work environment is dynamic and fast-paced, designed for team members eager to exceed customer expectations as Customer Service Representatives. We work diligently, but we also prioritize enjoyment in our roles. We are not looking for order-takers or script-followers; we seek individuals who can engage with our customers and think critically to assist them in finding the right products, setting up their accounts, tracking orders, and crafting creative solutions. If this resonates with you, continue reading.

Key Responsibilities:

  • Directly engage with customers reaching out for assistance on various topics, from shopping for a new pair of shoes to finding the perfect accessory or troubleshooting issues when things don't go as planned.
  • Conduct research and problem-solving to identify suitable solutions for customers and follow up as necessary to resolve issues.
  • Operate with understanding, active listening, patience, empathy, and kindness towards customers and team members alike.
  • Address concerns and challenges efficiently and promptly by taking ownership of each case from start to finish and utilizing available resources to execute solutions.
  • Ensure all customer escalations are handled appropriately or escalated to the reporting manager when necessary. Follow through on all requests across all levels of the organization.
Qualifications:
  • Minimum of 2 years of direct customer service experience; knowledge of shoe retail is a plus.
  • High school diploma or equivalent.
  • Exceptional communication skills (verbal, written, and listening).
  • Outstanding interpersonal and problem-solving abilities.
  • Proficiency in PC applications, including MS Office and Google Suites - Word, Excel & Outlook.
  • Experience with customer service platforms such as Gorgias or Shopify is advantageous.
  • Previous call center experience is a plus.
  • Ability to thrive in a fast-paced environment and adapt, multitask, and meet deadlines.
  • Highly organized and detail-oriented, with a strong work ethic and sense of ownership.
We offer:
  • Competitive wages and benefits.
  • Company-paid holidays and paid time off.
  • Profit-sharing program.
  • Opportunities for advancement.
Spring Footwear Corp. is an EEO employer, and all employment is contingent upon a successful drug and background screening, as applicable to the job specifications. We administer the Florida Drug-Free Workplace program, and as such, employees may be subject to reasonable suspicion drug tests, as prescribed by Florida law.