Service Operations Associate

2 weeks ago


League City, Texas, United States Bass Pro Shops Full time
POSITION SUMMARY:

The Service Operations Associate plays a crucial role in the effective functioning of the Service Department, engaging in unit inventory management, pre-delivery inspections (PDI), and customer delivery orientations. This position also provides assistance to clients needing service or warranty repairs for their recreational vehicles and may support the sales of parts and accessories.

ESSENTIAL FUNCTIONS:
  • Demonstrates a strong commitment to exceptional customer service, ensuring a positive and efficient shopping experience for all clients.
  • Welcomes all customers for unit delivery, service inquiries, warranty claims, and parts purchases in a courteous and timely manner.
  • Responds to service, warranty, and parts inquiries both over the phone and in person.
  • Collaborates with the Receiving Department to unload, inspect, and verify VINs of new units delivered by manufacturers.
  • Labels received units with bar codes and updates their lot locations in the inventory management system.
  • Maintains communication regarding unit inventory status and assists with physical inventory counts.
  • Prepares daily unit delivery schedules to facilitate upcoming customer orientations.
  • Conducts final inspections and detailing checks on all units scheduled for delivery, reporting any discrepancies to the Service Manager and verifying VINs.
  • Confirms proper rigging and accessory installation as per work orders.
  • Prepares the Owner's Delivery Packet and necessary documentation ahead of customer pick-up.
  • Educates customers on unit and accessory operations, break-in procedures, and maintenance guidelines.
  • Assists service clients in documenting their concerns on the Repair Order.
  • Supports the Service Manager in creating relevant work orders and keeps customers updated on repair estimates and progress.
  • Assists management in scheduling departmental work tasks.
  • Stays informed about product warranty policies and procedures.
  • Facilitates warranty repair authorizations and manages related work order creation, parts receiving, and payment processing.
  • Ensures that no unit is released until full payment is received.
  • Keeps a clean and organized workspace.
  • Performs other duties as assigned.
EXPERIENCE/QUALIFICATIONS:
  • High School diploma or equivalent experience.
KNOWLEDGE, SKILLS, AND ABILITY:
  • Ability to perform basic mathematical calculations.
  • Strong communication skills to interact professionally with customers, vendors, and colleagues.
  • Ability to build and maintain effective working relationships with customers, management, and team members.
  • Competence in various functions within the dealership management data entry system.
TRAVEL REQUIREMENTS:
  • N/A
PHYSICAL REQUIREMENTS:
  • Capable of lifting up to 50 pounds.
  • Able to work in both indoor and outdoor environments.
  • Must be able to stand for extended periods.
INDEPENDENT JUDGEMENT:
  • Performs tasks under general supervision, utilizing established procedures and innovative thinking. Makes decisions from limited options to resolve issues and often recommends improvements to work processes.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, dining options, world-class resorts, and conservation attractions.
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more
Bass Pro Shops is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

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