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Guest Services Coordinator

2 months ago

Seattle, Washington, United States Horizon House (CCRC) Full time
Position Overview

Compensation: $23.50 / hour (Dependent on Experience)

Available Shifts:

  • Sunday, Monday - 9:00 AM-5:30 PM
  • Friday, Saturday - 7:00 AM-3:30 PM

Why Join Our Team?

  • Comprehensive Benefits Package with Low Deductibles: Medical, Dental, and Vision Coverage*
  • Generous Paid Time Off - up to 5.5 weeks
  • Complimentary Membership to Costco*
  • Employee Meal Discounts; 40% off
  • 403(b) Retirement Plan with Company Matching
  • Training Opportunities Funded by the Company
  • Discounted ORCA Card
  • Reduced On-Site Parking Fees
  • Tuition Reimbursement/Scholarship Program - up to $24,000 annually for you and your dependents*
  • Access to Free Gym and Pool Facilities for Employees
  • Student Loan Assistance Program - up to $1,200 each year
  • Engaging Staff Events

*PTO, benefits options, and rates may vary based on hours worked and length of service.

At Horizon House, we offer more than just a job; we provide a pathway to a fulfilling career within a vibrant community committed to wellbeing and purposeful living. We seek team members who appreciate innovative ideas and aim to enhance existing traditions. Our culture values listening, caring, and recognizing our employees, reflected in all our actions. Join us to make a meaningful impact in the lives of others every day.

A Front Desk Associate embodies the core values of Horizon House in every interaction with residents, guests, and staff. This role is crucial in ensuring the front desk operates smoothly and efficiently while collaborating with various departments to guarantee a high-quality experience for each resident.

The reception area serves as the community's hub, where associates are expected to be friendly, knowledgeable, and supportive in all engagements.

Key Responsibilities:

  • Warmly greet residents, staff, vendors, and guests, delivering exceptional customer service to create a welcoming atmosphere.
  • Assist with inquiries and service requests, directing them to the appropriate departments as needed.
  • Facilitate communication between departments and residents through established channels.
  • Support residents by managing deliveries, ensuring proper communication regarding arrivals and pick-ups.
  • Answer incoming calls in a prompt and professional manner, routing calls and taking messages accurately.
  • Address and resolve resident or guest concerns attentively, escalating issues to the relevant department or manager when necessary.
  • Maintain professional communication to meet the needs of residents, guests, and staff.
  • Ensure security by monitoring the main entrance, verifying authorization for community access, and managing visitor logs.
  • Keep the reception desk and surrounding areas clean and organized at all times.
  • Monitor the Emergency Response System and fire panel, responding to alarms according to facility protocols.
  • Prepare Access Key Cards for resident lockouts and guest accommodations.
  • Act according to the procedures outlined in the Horizon House Disaster Manual during emergencies.
  • Collaborate with fellow Front Desk Associates to ensure comprehensive coverage of all duties.
  • Maintain a thorough understanding of all processes, procedures, systems, and equipment at the reception center.
  • Stay updated on company policies and procedures for individual and community knowledge.
  • Exhibit flexibility to cover shifts, including evenings, weekends, and holidays as required.
  • Provide general administrative and clerical support as needed.

Qualifications:

  • High School Diploma, GED, or equivalent.
  • Minimum of one (1) year of customer service experience, including cash handling and receptionist duties.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams) and comfortable with various web-based systems.
  • Strong communication skills are essential for this role.
  • Ability to manage multiple tasks efficiently while maintaining accuracy; Exceptional customer service skills are required.
  • Familiarity with administrative and clerical procedures, including data management and office protocols.