Guest Experience and Hospitality Coordinator

4 days ago


Seattle, Washington, United States Seattle Christmas Market Full time
Join Our Team as a Guest Experience and Hospitality Coordinator

We are seeking two driven and enthusiastic candidates with event-related experience to join our team as Guest Experience and Hospitality Coordinators. In this role, you will oversee the Seattle Christmas Market's Guest Operations and work closely with our team to ensure a seamless and enjoyable experience for our guests.

Key Responsibilities:
  • Provide coaching, feedback, and recognition to team members
  • Troubleshoot escalated ticketing issues and technical problems with our Point of Sale system
  • Manage the implementation of guest experience initiatives and ensure our market standards are met
  • Brief the team daily on upcoming events and ensure the market is presentable for our guests
  • Ensure efficient line management and entry for guests
  • Manage Merch & Info Hut staff and ambassadors, including scheduling, shift management, and training
  • Maintain merchandise inventory and run SCM Square terminals for Merch and Info Hut
  • Work with 3rd party suppliers to ensure our standards are exceeded
  • Ensure beverage huts are running properly and maintain relationships with 3rd party beverage hut suppliers
  • End of season wrap-up reporting and analysis
  • Manage SCM hut decor plan and implementation for all SCM and 3rd party supplier huts
Qualifications:
  • Education and work experience: A university or college degree or diploma in a related field of study with a minimum of 2 years' work experience in events, hospitality, and/or box office
  • Management experience: Team leadership and management skills, including performance monitoring, goal setting, and mentorship
  • Technology: Advanced proficiency with Microsoft Suite, AirTable, and Square
  • Communication: Excellent verbal and written communication skills, with strong interpersonal communication and the ability to provide constructive feedback
  • Planning and time management: Superior project and time management skills, with excellent organizational and planning capabilities
  • Adaptability and judgment: Ability to quickly adapt to changing environments, problem-solving skills, and an innovative mindset
Compensation:
  • Salary: $4,000 - $4,500 per month
  • Free entry tickets for friends and family

Please submit your resume and cover letter to apply for this exciting opportunity.



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