Store Manager
2 days ago
Job Summary:
The General Manager is a key leadership role at Petco, responsible for leading a high-performing team to deliver exceptional customer service, drive sales growth, and maintain operational excellence. As a General Manager, you will be accountable for all aspects of managing a single retail store, including in-store services, and will be expected to exercise discretion and independent judgment to execute store activity.
Key Responsibilities:
- Lead a team of store department managers and hourly store partners to deliver exceptional customer service and drive sales growth.
- Attract, hire, and retain a diverse team of top talent, and train, coach, and develop department-level leaders and hourly store partners.
- Ensure quick and courteous service to all Petco customers by helping partners determine their needs and sharing product knowledge.
- Meet or exceed goals related to total store sales, profitability, and operational excellence.
- Review and interpret financial and operational reporting regularly, including store visit and audit results.
- Identify underperforming metrics and develop strategies to improve and grow the business.
- Market the store and its products, oversee planning of in-store and community events, and ensure the proper health, appearance, welfare, and proper handling of all animals.
Requirements:
- Passion for pets and focus on process excellence.
- Drive for results and ability to lead and influence.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
Petco offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven leader who is passionate about pets and customer service, we encourage you to apply for this exciting opportunity.
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