Account Manager, Membership Services, GSO

3 weeks ago


Greensboro, North Carolina, United States Hornets Full time
Job Summary

The Account Manager, Membership Services is a key role within Hornets Sports & Entertainment, responsible for providing exceptional customer service to Season Ticket holders. This position requires a high level of confidentiality, professionalism, and adaptability in a dynamic environment.

Key Responsibilities
  • Serve as primary liaison between season ticket holders and organization/arena, providing exceptional customer service and ensuring timely resolution of inquiries and issues.
  • Interact daily with fans and guests in person, via email, and other communication mediums to successfully share and receive information with fans.
  • Responsible for the renewal of season ticket holder's accounts, including securing payments and processing additional ticket requests as needed.
  • Assist with event planning and coordination of sales/services related events, including game day responsibilities such as entertaining clients and fulfilling season ticket holder requests.
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns.
  • Work with sales team on all assigned accounts, performing administrative functions as needed and creating and maintaining service/renewal reports.
  • Update and maintain season ticket holder information in company database.
Requirements
  • Bachelor's degree from an accredited college or university required in Sports Administration, Business, or a related field.
  • One year experience in a customer service role, with a proven track record of providing exceptional customer service and resolving complex issues.
  • Maintain the highest level of confidentiality and present yourself in a professional manner as you interact with all levels of the organization and outside contacts.
  • Interpersonal skills – listens to others, works well in a team environment, and demonstrates flexibility and adaptability in a dynamic environment.
  • Proficiency in all Microsoft Office Programs, Excel, PowerPoint, and excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
  • Planning and organizing, can prioritize work activities; uses time efficiently and thrives in a dynamic, deadline-driven environment.
About Hornets Sports & Entertainment
Hornets Sports & Entertainment is dedicated to creating and upholding a welcoming environment that celebrates diversity. We provide valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives. We are an equal opportunity employer and value diversity at our company.

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