General Manager GSO
4 weeks ago
ParTee Shack is seeking a dynamic and experienced General Manager to lead our team in Greensboro, NC. As a key member of our leadership team, you will be responsible for overseeing all aspects of operations, including staff management, financial performance, customer satisfaction, and facility efficiency and maintenance.
Key Responsibilities:- Recruit, train, and develop a team of dedicated employees, including Assistant Managers, ParTee Crew, and Kitchen Crew.
- Schedule staff shifts, assign responsibilities, and manage labor costs while maintaining optimal staffing levels.
- Foster a positive workplace culture focused on customer service, teamwork, accountability, and continuous improvement.
- Conduct team meetings to communicate goals, updates, and reinforce company values.
- Maintain high standards of guest service, ensuring every customer has a memorable experience.
- Enable staff to address guest complaints or concerns promptly and professionally, resolving issues to ensure satisfaction.
- Implement strategies to enhance the customer experience, including special events, promotions, and community outreach.
- Ensure that all aspects of the facility, including mini-golf courses, arcade equipment, go-kart tracks, dining areas, kitchen, and party/event spaces, are in top condition and comply with safety and cleanliness standards.
- Develop and enforce standard operating procedures for safety, guest service, and operational efficiency.
- Manage inventory, supplies, and vendor relationships to ensure cost-effective purchasing.
- Manage budgets, track financial performance, and report on key metrics to the leadership team.
- Drive revenue growth through community engagement and by partnering with marketing and sales teams.
- Identify opportunities to increase profitability while maintaining quality and customer satisfaction.
- Bachelor's degree in Business, Hospitality Management, or related field (preferred but not required).
- 3+ years of management experience in the hospitality, entertainment, or service industry.
- Proven track record in team leadership, operational management, and delivering outstanding customer service.
- Strong financial acumen with experience in budgeting and cost control.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Competitive salary and bonus potential ($65k-$90k based on experience).
- Health, dental, and vision insurance options.
- Paid time off and flexible scheduling.
- Employee discounts.
- Opportunity for career growth within a dynamic and expanding company.
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General Manager GSO
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