General Manager GSO

4 weeks ago


Greensboro, North Carolina, United States ParTee Shack Full time
Job Title: General Manager

ParTee Shack is seeking a dynamic and experienced General Manager to lead our team in Greensboro, NC. As a key member of our leadership team, you will be responsible for overseeing all aspects of operations, including staff management, financial performance, customer satisfaction, and facility efficiency and maintenance.

Key Responsibilities:
  • Recruit, train, and develop a team of dedicated employees, including Assistant Managers, ParTee Crew, and Kitchen Crew.
  • Schedule staff shifts, assign responsibilities, and manage labor costs while maintaining optimal staffing levels.
  • Foster a positive workplace culture focused on customer service, teamwork, accountability, and continuous improvement.
  • Conduct team meetings to communicate goals, updates, and reinforce company values.
  • Maintain high standards of guest service, ensuring every customer has a memorable experience.
  • Enable staff to address guest complaints or concerns promptly and professionally, resolving issues to ensure satisfaction.
  • Implement strategies to enhance the customer experience, including special events, promotions, and community outreach.
  • Ensure that all aspects of the facility, including mini-golf courses, arcade equipment, go-kart tracks, dining areas, kitchen, and party/event spaces, are in top condition and comply with safety and cleanliness standards.
  • Develop and enforce standard operating procedures for safety, guest service, and operational efficiency.
  • Manage inventory, supplies, and vendor relationships to ensure cost-effective purchasing.
  • Manage budgets, track financial performance, and report on key metrics to the leadership team.
  • Drive revenue growth through community engagement and by partnering with marketing and sales teams.
  • Identify opportunities to increase profitability while maintaining quality and customer satisfaction.
Requirements:
  • Bachelor's degree in Business, Hospitality Management, or related field (preferred but not required).
  • 3+ years of management experience in the hospitality, entertainment, or service industry.
  • Proven track record in team leadership, operational management, and delivering outstanding customer service.
  • Strong financial acumen with experience in budgeting and cost control.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Benefits:
  • Competitive salary and bonus potential ($65k-$90k based on experience).
  • Health, dental, and vision insurance options.
  • Paid time off and flexible scheduling.
  • Employee discounts.
  • Opportunity for career growth within a dynamic and expanding company.

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