Air Import Operations Supervisor

2 weeks ago

Elk Grove Village Illinois, United States Yusen Logistics Full time

Overview:
Position Summary


The Air Import Operations Supervisor is responsible for guiding a team of Import Agents to ensure exceptional service delivery to our Import clientele.


Key Responsibilities:
Essential Duties and Responsibilities


Engage in effective communication with team members, management, and other internal/external stakeholders to ensure the smooth transit of import shipments across North America.

Oversee the workload of each team member to guarantee precision and distribute tasks equitably among staff.


Inform management of any concerns regarding staff performance, adherence to company policies, and customer satisfaction metrics, both positive and negative.

Ensure adequate coverage of desk responsibilities during staff absences due to illness or vacation.

Facilitate and coordinate cross-training initiatives within the department.


Implement and monitor Standard Operating Procedures (SOPs) to ensure that specific account SOPs are established and followed by team members.

Conduct follow-ups on training and motivational programs to ensure ongoing compliance and success.

Maintain file auditing procedures.

Promote Kaizen and PRIDE initiatives whenever feasible.

Qualifications:
Education and Experience


A High School Diploma or GED, or equivalent, along with four or more years of relevant experience in transportation, logistics, or project management; or a comparable combination of education and experience.


Must demonstrate outstanding customer service abilities and possess the capacity to acquire extensive knowledge while interacting with diverse individuals.

Strong organizational and time management skills are essential.

Ability to prioritize and manage multiple tasks effectively.

Proficient in the Windows operating system and skilled in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint).

Adept at assessing situations, conducting root cause analysis, and proposing solutions. Capability to analyze processes and develop strategies that enhance organizational efficiency.

The above statements are intended to outline the general nature of work being performed. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required.

Benefits

Yusen offers a comprehensive Employee Benefits Package that includes:

Medical, Dental, and Vision coverage commencing the first of the month following the start date.

401k plan with company matching contributions.


Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.


All benefits are subject to eligibility requirements, terms, and provisions as outlined in the respective policies and plan documents, which can be requested from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is striving to become the preferred global supply chain logistics provider.

Our comprehensive offerings are designed to create better connections between businesses, customers, and communities through innovative supply chain management, freight forwarding, warehousing, and distribution services.

As a company, we are committed to a culture of continuous improvement, ensuring that everyone who collaborates with us is dedicated, connected, and creative in making us the world's preferred choice.

Yusen Logistics (Americas) Inc.

values each individual employee and is dedicated to fostering a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state, and local laws.

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