Automotive Service Consultant

2 months ago

Seattle Washington, United States Greg's Japanese Auto Full time

Overview:
At Greg's Japanese Auto, we pride ourselves on delivering exceptional services, including our Customer Care Program and convenient shuttle service. When you choose Greg's, you become part of our family. We are seeking a dedicated Automotive Service Consultant to enhance our team.


Our success stems from one fundamental principle: we hire top talent. Our team of industry experts is unparalleled, and shop owners from across the nation consistently commend our facility and staff.

They recognize our establishment and personnel as among the finest in the industry.


The Automotive Service Consultant is tasked with promoting and selling all products and services offered by Greg's Japanese Auto while adhering to the company's standards and expectations.


COMPENSATION:
Compensation ranges from $75,000 to $90,000 based on experience.

Key Responsibilities:


Welcome customers in a professional and courteous manner, both in person and over the phone, utilizing the company's standardized customer service techniques.


Listen attentively to customers' concerns; inspect vehicles and refer to service history to accurately assess and confirm service needs.

Recommend services based on your knowledge and expertise.

Effectively communicate any additional recommendations from the Automotive Technician to the customer, enabling them to make informed decisions.

Document all recommendations thoroughly in the customer file.


Encourage the sale of appropriate services, parts, and accessories by demonstrating a comprehensive understanding of the products and their service requirements.


Provide customers with accurate quotes that include costs and estimated completion times for approved services.

Keep customers updated throughout the day regarding the status of their services.


Follow proper procedures when processing customer payments, including reviewing the completed multi-point inspection and explaining applicable warranties.

Conduct follow-up calls after repairs and declined services to ensure customer satisfaction for all clients.

Monitor all new returns, core returns, and warranty parts for individual customers.

Perform other duties as assigned.

Benefits for Automotive Service Consultants:
Competitive Bi-Weekly Pay

Tuition Reimbursement, up to $3,000 annually

Paid Vacation and Sick Leave

6 Paid Holidays

Medical, Dental, and Vision Insurance (Effective 1st of the Month after Hire)

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Company Match

Discounted Services on Personal and Immediate Family Vehicles

Opportunities for Career Advancement

Qualifications:
High School Diploma or equivalent

Prior experience as a Service Consultant is beneficial, but not mandatory

Professional appearance and a proven ability to thrive in a process-driven environment

Possess a valid driver's license

Ability to work a minimum of five days per week


Greg's Japanese Auto is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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