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Automotive Service Advisor

1 month ago

Washington, Washington, D.C., United States Hendrick Automotive Company Full time
Job Title: Automotive Service Advisor

Join Hendrick Automotive Company as an Automotive Service Advisor and play a vital role in representing our commitment to exceptional customer service and automotive care.

About the Role:

As the first point of contact for our clients in the service department, you will be responsible for guiding customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Key Responsibilities:
  • Work with customers and technicians to identify required maintenance
  • Advise customers on necessary and recommended services
  • Offer additional services and repairs to customers
  • Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
  • Estimate cost of mechanical, electrical, or other repairs
  • Enter itemized estimate on service order and explain estimate to customer
  • Schedule appointments with customer
  • Meet dealership's standards for repair and order production
  • Maintain CSI at or above Company standards
  • Maintain an organized, clean and safe work area
  • Participate in required training
  • Record all hours worked accurately in company timekeeping system
  • Follow Safeguards rules and regulations
  • Demonstrate the Company's Core Values
  • Comply with Company policies and procedures
  • Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties
Requirements:
  • Dealership experience preferred
  • College Degree, High School Diploma, or equivalent
  • Previous experience in the automotive dealership
  • Working knowledge of the mechanical operations of vehicles
  • Excellent interpersonal, customer service, and organizational skills
What We Offer:
  • NO COST Employee Healthcare Premium
  • Rewarding Performance Based Pay Plans
  • Paid Company and Manufacturer Training
  • 401(k) Retirement Plan with Company Match
  • Dental, Vision, Life Insurance
  • Paid Time-Off up to 4 weeks Vacation
  • Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
  • Holiday and Sick Pay
  • Employee Discounts
  • College Scholarship Program
  • Individual & Team Rewards
  • Employee Assistance Program
  • Internal Career Advancement Opportunities
Why Hendrick?

Hendrick Automotive Company is committed to investing in our teammates and offering opportunities for personal growth and development.

We value diversity, teamwork, integrity, customer enthusiasm, passion for winning, accountability, and continuous improvement.

Join our team and be part of a company that prioritizes its people and strives to be the best in the industry.