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Client Relations Specialist

2 months ago

Seattle, Washington, United States Horizon House (CCRC) Full time
Position Overview

Compensation: $23.50 / hour (Dependent on Experience)

Work Schedule Options:

  • Sunday, Monday - 9:00 AM-5:30 PM
  • Friday, Saturday - 7:00 AM-3:30 PM

Why Join Our Team?

  • Comprehensive Benefits Package with Minimal Deductibles: Medical, Dental, and Vision Coverage*
  • Generous Paid Time Off - up to 5.5 weeks
  • Complimentary Membership to Costco*
  • Employee Meal Discounts; 40% off
  • 403(b) Retirement Plan with Company Matching
  • Paid Training Opportunities Provided by the Company
  • Discounts on Public Transportation
  • Reduced On-Site Parking Fees
  • Tuition Reimbursement/Scholarship Program - up to $24,000 annually for you and your dependents*
  • Complimentary Access to Gym and Pool Facilities
  • Student Loan Assistance Program - up to $1,200 per year
  • Engaging Staff Events

*Benefits and rates may vary based on hours worked and duration of employment.

At Horizon House, we offer more than just a job; we provide a chance to cultivate a career within a vibrant community focused on wellness, life satisfaction, and meaningful living. We seek future team members who appreciate innovative ideas and aim to enhance existing traditions. We prioritize our employees, listen to their feedback, and reflect this commitment in our daily operations. Join us in making a positive impact in the lives of others.

A Front Desk Associate embodies the values of Horizon House in every interaction with residents, guests, and staff. This role is crucial in ensuring the front desk operates smoothly and efficiently while collaborating with various departments to guarantee each resident enjoys a high-quality experience.

The reception area at Horizon House serves as the community's hub, where associates are friendly, knowledgeable, and ready to assist.

Key Responsibilities:

  • Warmly greet residents, staff, vendors, and guests, delivering exceptional customer service to create a welcoming atmosphere.
  • Assist with inquiries and service requests, directing them to the appropriate departments as needed.
  • Facilitate communication between departments and residents through established channels.
  • Support residents by managing deliveries, ensuring proper communication regarding arrivals and pick-ups.
  • Answer incoming calls promptly and professionally, directing calls and taking accurate messages.
  • Address and resolve resident or guest concerns in a courteous manner, escalating issues when necessary.
  • Maintain professional communication to meet the needs of residents, guests, and staff.
  • Ensure security by monitoring the main entrance, verifying authorization for entry, and managing visitor logs.
  • Keep the reception desk and surrounding areas clean and organized at all times.
  • Monitor emergency systems and respond to alarms according to established protocols.
  • Prepare access key cards for residents and guests as needed.
  • Act according to emergency procedures outlined in the facility's disaster manual.
  • Collaborate with fellow Front Desk Associates to ensure comprehensive coverage of responsibilities.
  • Maintain a thorough understanding of all processes, procedures, and systems at the reception center.
  • Stay updated on company policies and changes to enhance individual and community knowledge.
  • Be flexible to work various shifts, including evenings, weekends, and holidays as required.
  • Provide general administrative and clerical support as needed.

Qualifications:

  • High School Diploma, GED, or equivalent.
  • At least one year of customer service experience, including cash handling and receptionist duties.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams) and comfortable with various web-based systems.
  • Strong communication skills are essential for this role.
  • Ability to manage multiple tasks efficiently while maintaining accuracy; exceptional customer service skills are a must.
  • Familiarity with administrative and clerical procedures, including data management and office operations.