Hotel Operations Director

4 days ago


Miami Beach, Florida, United States Salt Hotels Full time
Job Overview

We are seeking a highly motivated and resourceful Rooms Operations Manager to lead the guest services and room operations at our year-round hotel in Miami Beach, FL, and our seasonal resort in Provincetown, MA.

Key Responsibilities
  1. Front Office Management: Oversee the daily operations of the Front Office and Housekeeping, ensuring smooth check-in, check-out, and overall guest satisfaction.
  2. Service Recovery and Problem Solving: Take a hands-on approach to resolving guest issues, ensuring timely and effective service recovery to maintain guest loyalty.
  3. Employee Engagement and Development: Manage, coach, and mentor the Front Office and rooms team, fostering a positive work environment that encourages professional growth and high performance.
Requirements and Qualifications
  • 5+ years of hospitality leadership experience in a Front Office, Room Management, or similar hospitality role.
  • Strong business acumen, including experience with budgeting, financial reporting, and revenue management.
  • Excellent problem-solving and service recovery skills with a curious, resourceful approach to guest satisfaction.
Benefits and Compensation
  • Competitive salary based on experience ($80,000 - $90,000 per year).
  • Access to Salt Hotel's health benefit plan.
  • Paid vacation and benefits package.


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