Claims Operations Manager

17 hours ago


Colorado Springs, Colorado, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Claims Operations Manager to join our team at USAA. As a Claims Operations Manager, you will be responsible for leading and managing a team of claims professionals who are dedicated to providing exceptional service to our members.

Key Responsibilities
  • Lead and manage a team of claims professionals to ensure timely and accurate resolution of claims
  • Develop and implement process improvements to increase efficiency and reduce costs
  • Collaborate with internal stakeholders to ensure alignment with business objectives
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Ensure compliance with regulatory requirements and company policies
Requirements
  • Bachelor's degree or equivalent experience
  • 6 years of progressive customer service, operational, military or leadership experience
  • Minimum 2 years of claims handling experience
  • Direct team lead, supervisory or management experience
  • Experience using and interpreting data to make decisions
  • Demonstrated leadership, initiative, customer service and/or claims handling skills
What We Offer

USAA offers a competitive salary range of $102,230 - $184,010, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off. We also offer career path planning and continuing education assistance to support your professional growth.

USAA is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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