Property Claims Adjuster

2 days ago

Colorado Springs, Colorado, United States USAA Full time

About the Role:

USAA is seeking a skilled Property Claims Adjuster to join our Catastrophe team. As a Property Claims Adjuster, you will be responsible for investigating, evaluating, negotiating, and settling low to moderate complexity property insurance claims.

Key Responsibilities:

  • Proactively manage assigned claims caseload, comprised of claims with low to moderate complexity damages.
  • Partner with vendors and internal business partners to facilitate claims resolution.
  • Investigate claim damages by conducting research from various sources, including insureds, third parties, and external resources.
  • Identify coverage concerns, review prior loss history, and determine Special Investigation Unit (SIU) referrals when necessary.
  • Determine coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.
  • Determine and negotiate claims settlement, coordinating with management for guidance on assessing settlement amounts outside of authority limits.
  • Maintain accurate, thorough, and current claim file documentation throughout the claims process.
  • Apply knowledge of estimating technology platforms and virtual inspection tools to prepare and manage property insurance claims estimates.
  • Recognize and address jurisdictional challenges, such as applicable legislation and construction considerations.
  • Support workload surges and catastrophe response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

Requirements:

  • High School Diploma or General Equivalency Diploma.
  • 1 year of customer service, military leadership, construction-related industry/insurance experience, and/or experience handling low complexity property claims.
  • Knowledge of estimating losses using Xactimate or similar tools and platforms.
  • Demonstrated negotiation, investigation, communication, and conflict resolution skills.
  • Working knowledge and understanding of claims contracts, as well as application of case law and state laws and regulations.
  • Ability to prioritize and multi-task, including navigating through multiple business applications.
  • May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed.
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Preferred Qualifications:

  • Currently live within a commutable distance to one of our office locations in San Antonio, Phoenix, Colorado Springs, Tampa, or Chesapeake for a hybrid in-office work schedule.
  • 1+ years of residential property adjusting of moderate complexity claims.
  • 1+ years of estimate writing skills using Xactimate, ClaimsX, or virtual estimating.
  • Experience on a Property Catastrophe team handling inside or field claims (i.e., wind, hail, hurricane, flooding).
  • Experience scoping the loss, assessing damages, interpreting policy, and making claim decisions.
  • Knowledge of homeowner property policies and endorsements.
  • Currently hold an active P&C Adjuster license.
  • Prior experience working directly for a standard insurance carrier.
  • Ability to work overtime and extended hours to support CAT claims.

About USAA:

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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