Claims Operations Director
5 days ago
USAA is seeking a seasoned Director, Claims Operations for Auto-Non-Injury to join our team in Colorado Springs, CO. As a key member of our leadership team, you will be responsible for managing and overseeing auto and other claims operations member service teams, driving business results, and ensuring operational risk management, regulatory compliance, and policy adherence.
Key Responsibilities:
- Lead execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams.
- Develop and implement claims strategies, leader development, and technology adoption.
- Drive business results through effective team leadership, cross-functional collaboration, and data-driven decision making.
- Ensure compliance with regulations, policies, procedures, and the fair claims settlement practices act.
- Provide guidance on technical matters, monitor claims reserve, and extend settlement authority.
Requirements:
- Bachelor's degree or 4 years of related experience.
- 8 years of progressive customer service, operational, military, or leadership experience, including 6 years of P&C experience with 4 years in claims.
- 3 years of direct team lead or management experience.
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.
What We Offer:
- Competitive salary range: $138,230 - $264,200.
- Best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program, and wellness programs.
- Opportunities for career growth and professional development.
USAA is an Equal Opportunity Employer.
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Claims Operations Director
4 days ago
Colorado Springs, Colorado, United States USAA Full timeAbout the OpportunityUSAA is seeking a seasoned Director, Claims Operations for Auto-Non-Injury to join our team in Colorado Springs, CO. As a key member of our leadership team, you will be responsible for managing and overseeing auto and other claims operations member service teams, driving business results, and ensuring operational risk management,...
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