School-Based Care Navigator

1 week ago


Atlanta, Georgia, United States Whitefoord Health Center Full time
Job Title: School-Based Care Navigator

Job Summary:

The School-Based Care Navigator is a vital role at Whitefoord Health Center, responsible for connecting students to health and social resources within the school, school-based health center, and community. This position requires collaboration with an interdisciplinary team to develop tailored plans that support students' academic performance and wellness.

Key Responsibilities:

  • Assessment, Monitoring, and Coordination:
    • Work with students, parents/guardians, school health staff, and community organizations to implement a written care plan that includes a health summary and action plan.
    • Support the coordination of care management through scheduling, referrals, and follow-ups.
    • Track the progress and completion of assessments and ordered tests and report to the clinical team as appropriate.
    • Help students and parents/guardians navigate multiple systems across health, educational, and community settings.
    • Use health information technology and data to proactively track effective delivery and continuous monitoring of care coordination.
    • Assist in data collection and utilization efforts, focusing on using electronic records or other health technology to collect data that support the health and education connection.
    • Recognize students and families' cultural and language assets and work to actively address and support their needs.
  • Relationship/Communication:
    • Build and maintain trusting relationships with students and their families, assessing strengths and incorporating them into the care plan.
    • Build and maintain trusting relationships with school leadership and staff, the federally qualified health center, school-based health center staff, and community members.
    • Recognize students and families' cultural and language assets and work to actively address and support their needs.
    • Participate in school, school-based health center, federally qualified health center, and community events to enhance awareness and utilization of school-based health center and care coordination activities.
    • Communicate effectively to align with the expectations of students and their families.
    • Ensure transparent data sharing under appropriate permissions with students, families, school staff, and other relevant stakeholders.
    • Inform students and parents/guardians about health and social services.
  • Administrative:
    • Assist parents/guardians with paperwork and documentation, including forms, parental consent, insurance, reimbursements, and referrals.
    • Contribute to school-based health center compliance with care coordination documentation standards.
    • Other duties as assigned.

Requirements:

  • Knowledge of the communities being served, community resources, and external health and social systems.
  • Ability to maintain and build new partnerships with local community resources.
  • Ability to be a connector, identify direct contacts within organizations, and foster positive relationships to enhance trust within the care coordination process.
  • Ability to nurture relationships and communicate directly with students of all ages.
  • Ability to confidently communicate using plain, clear language, and active listening.
  • Communicate with empathy and cultural humility.
  • Experience working with diverse populations, including students, families, community organizations, and other populations.
  • Use effective messages to support school-based health center enrollment and utilization of services.
  • Work as a team member and manage conflict.
  • Experience navigating multiple systems: health care, schools, and community.
  • Manage time effectively and balance competing priorities.
  • Collaborative nature, problem-solver, flexible mindset.
  • Ability to maintain current resource inventory and identify appropriate resources based on student and family needs.
  • Prepare written communication, including emails and contributing to SBHC reports.
  • Disseminate existing health and education materials to students and families.
  • Ability to document work in electronic health platforms.
  • Written and oral fluency in English.
  • High School Diploma or equivalent.
  • Must have reliable transportation.

Language Skills: Must possess above-average command of speaking and writing skills.

Reasoning Ability: Must be able to exercise sound judgment and concrete thinking when on-the-spot decision making is required. Ability to seek supervision for emergencies and unusual circumstances. Must be able to participate in regularly scheduled meetings.



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