Business Systems Analyst

4 weeks ago


South Burlington, Vermont, United States New England Federal Credit Union Full time
Business Systems Analyst

This is a critical role within our organization, responsible for understanding business needs and assessing their impact on our systems. The successful candidate will be responsible for capturing, analyzing, and documenting business processes, as well as providing production support and process improvement initiatives.

Key Responsibilities:
  • Support users and vendors in troubleshooting and resolving issues with applications and completing work requests.
  • Provide ongoing support for the development of software workflows, custom forms, SQL queries, and other application controls.
  • Test and debug new enhancements or system updates received from software vendors or in accordance with standard operating procedures and practices.
  • Perform in-depth tests, including end-user reviews, for modified and new systems.
  • Help design, test, and implement solutions for end-to-end integrated systems.
  • Assist in creating, maintaining, and providing documentation on process and applications that are supported.
  • Meet with decision makers, systems owners, and end users to understand business requirements and systems goals.
  • Interact with the Technology department on the analysis and testing of all new system enhancements and productivity tools.
  • Assist in establishing work procedures to meet production schedules.
  • Support management in the tracking and reporting of various customer service projects.
Requirements:
  • Three to five years of similar or related experience, including preparatory experience.
  • A college degree in a related field.
  • Previous experience in the financial service industry.
  • Familiarity with credit union regulations preferred.
  • Experience with Fiserv DNA a plus.
Benefits:
  • Great medical, dental, and vision insurance options.
  • Mental health benefits.
  • Dental & Vision Benefits.
  • 11 observed holidays.
  • Variable compensation based on credit union performance.
  • 401(k) plan to help save for your future.


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