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Business Systems Analyst

2 months ago

Burlington, Vermont, United States New England Federal Credit Union Full time
Business Systems Analyst Job Description

New England Federal Credit Union is seeking a skilled Business Systems Analyst to join our team. This role is responsible for understanding business needs, assessing the impact of changes, and capturing, analyzing, and documenting production support and process improvement initiatives.

Key Responsibilities:
  • Support users and vendors to troubleshoot and resolve issues with applications and complete work requests.
  • Provide ongoing support for the development of software workflows, custom forms, SQL queries, and other application controls.
  • Test and debug new enhancements or system updates received from software vendors or in accordance with standard operating procedures and practices.
  • Perform in-depth tests, including end-user reviews, for modified and new systems.
  • Help design, test, and implement solutions for end-to-end integrated systems.
  • Assist with Disaster Recovery and Business Continuity planning and testing.
  • Meet with decision makers, systems owners, and end users to understand business requirements and systems goals.
  • Interact with the Technology department on the analysis and testing of all new system enhancements and productivity tools.
  • Aid in establishing work procedures to meet production schedules.
  • Assist in the development of project plans and provide support to management in the tracking and reporting of various customer service projects.
Requirements:
  • Three to five years of similar or related experience, including preparatory experience.
  • A college degree in a related field.
  • Previous experience in lending or financial services.
  • Familiarity with credit union regulations preferred.
  • Experience with Fiserv DNA, Fiserv Loan Director, Finastra Mortgagebot, Finastra LaserPro & CreditQuest, CUDL, and CUNexus systems preferred.