Patient Service Representative

24 hours ago


San Diego, California, United States The E.W. Scripps Company Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Scripps Health. As a key member of our Perinatology department, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • Interact with patients and providers to gather information for accurate registration and appointment scheduling.
  • Assign Medical Record Numbers, collect point of service payments, and manage document collection and check-out functions.
  • Respond to customer billing and payment inquiries, and effectively manage the check-in or check-out process.
  • Schedule and confirm appointments, enter insurance information, and initiate and validate referrals/authorizations.
  • Provide proactive customer service by listening to patients, taking ownership of solutions, and identifying the need to involve leadership to resolve concerns.
Requirements
  • Proficiency in computer applications, excellent mathematical skills, and ability to handle monies.
  • Excellent communication and customer service skills, strong organizational and analytical skills, and ability to identify and solve problems.
  • Preferred qualifications include 1 or more years of experience in customer service or a healthcare/medical office environment, prior patient scheduling experience, and ability to adapt, prioritize, and meet deadlines.
Why Join Us?

Scripps Health is a leading healthcare provider in San Diego, recognized for its award-winning workplace and commitment to diversity, equity, and inclusion. As a Patient Service Representative, you will be part of a caring team that supports the well-being of our patients and communities.



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