Patient Service Representative
2 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at My Best Homecare. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our home respiratory medical equipment services.
Key Responsibilities- Order Processing: Process new patient orders in accordance with company policies and procedures.
- Scheduling: Schedule appointments for equipment setup and delivery, ensuring timely and efficient service.
- Follow-up Calls: Perform scheduled follow-up phone calls to patients using home respiratory medical equipment to ensure satisfaction and address any concerns.
- Insurance Verification: Verify patient insurance coverage and request authorization as needed.
- Record Management: Review and update patient records to ensure accuracy and completeness.
- Supply Requests: Process new patient supply requests and confirm delivery prior to billing.
- Documentation: Document all interactions and activities in patient records, including electronic faxes and emails.
- Communication Skills: Excellent English oral and written skills, with the ability to communicate effectively with patients, staff, and insurance providers.
- Customer Service: Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
- Teamwork: Work collaboratively with the healthcare team to ensure seamless patient care and service.
- Technical Skills: Proficient in Microsoft Office, with strong typing skills and ability to learn new software applications.
- Insurance Knowledge: Familiarity with Medicare, Medi-Cal, and private medical insurance, including authorization and billing procedures.
My Best Homecare is a premier complex respiratory care provider, dedicated to delivering exceptional home respiratory medical equipment services. We are committed to providing the best possible care and support to our patients, and we are seeking a talented and compassionate Patient Service Representative to join our team.
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