Call Center Representative
1 week ago
Job Summary:
We are seeking a highly motivated and customer-focused Call Center Representative to join our team at Manpower. As a Call Center Representative, you will be responsible for providing exceptional customer service to our patients and customers, answering calls, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service by answering calls, responding to inquiries, and resolving issues in a timely and professional manner.
- Ownership of solutions and accurately identify the needs of each of our patients.
- Assist patients with scheduling appointments, rescheduling, or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
- Demonstrate knowledge and understanding of San Ysidro Health services and programs.
- Demonstrate ability to multitask, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment.
- Ability to maintain composure when confronted with fast-paced and stressful situations.
- Adheres to productivity and quality assurance requirements for the department with emphasis in attention to detail to avoid errors.
- Complete required training on policies and procedures including but not limited to: customer service, registration of patients, phone etiquette and appointment scheduling.
- Adheres to the company and department's attendance and punctuality policies and practices.
Requirements:
- High School Diploma or GED equivalent.
- 1 year of healthcare experience, or 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year, or successful completion of an externship program with San Ysidro Health.
- Excellent English communication skills.
- Working knowledge of Microsoft Windows OS, MS-Office, telephone devices and voice mail. Must have the ability to type 40WPM. Experience with Nextgen and Dentrix strongly preferred.
Working Conditions and Physical Requirements:
Prolonged periods of sitting, keyboarding, and use of computer mouse. Push/pull up to 10 lbs. Normal business hours, evenings, and weekends. (Holiday schedule determined by administration)
Bilingual English/Spanish
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