Case Management Specialist

4 days ago

Tempe, Arizona, United States Arizona State University Full time
Job Summary

The Case Management Specialist at Arizona State University plays a critical role in managing investigations involving alleged violations of University policy and/or law. This position requires strong analytical and communication skills to interact with University executives, deans, administrators, faculty, managers, supervisors, staff, and students. The ideal candidate will have a bachelor's degree and at least two years of experience conducting employment or other internal investigations.

Key Responsibilities
  • Conduct thorough, prompt, and equitable administrative investigations.
  • Consult relevant policies, laws, regulations, and administrative guidance to determine elements and standards relevant to the issues being investigated.
  • Develop investigation plans to identify allegations and issues, applicable policies and laws, relevant evidence, and scope of investigations.
  • Perform core investigative tasks, including interviewing witnesses, gathering relevant records, evaluating and analyzing evidence, conducting credibility assessments, making factual findings, and drafting comprehensive reports that summarize the investigation.
  • Use critical thinking skills to spot relevant issues; identify, analyze, and weigh relevant evidence; and draw sound conclusions.
  • Use exceptional writing skills to draft concise, well-analyzed investigation reports.
  • Ensure timely, appropriate communication with all parties and stakeholders regarding investigations.
  • Maintain accurate, comprehensive investigation records.
  • Work as a team member to help colleagues complete investigations.
  • Develop and maintain effective, collaborative working relationships within the department and across the University.
  • Liaise with Title IX coordinator regarding cases.

Requirements
  • Bachelor's degree and at least two years of experience conducting employment or other internal investigations.
  • Strong analytical and communication skills.
  • Ability to work in a team environment.
  • Excellent writing and reporting skills.
  • Ability to maintain confidentiality and handle sensitive information.

Working Environment

The Case Management Specialist will work in an environmentally controlled office or conference room setting with occasional time spent traveling between campus locations. The position requires the ability to sit for extended periods, keyboard, and manipulate a computer mouse. Some bending, reaching, lifting, pushing, and pulling up to 25 pounds may be required. Regular activities require the ability to quickly change priorities, which may include deescalating tense situations or resolving conflicts. The ability to clearly communicate is essential for this role.

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