Package Management Specialist

3 days ago


Seattle, Washington, United States Luxer One Zoho Full time
Job Title: Package Management Specialist

Luxer One Zoho is seeking a highly organized and customer-focused individual to provide package management services to luxury apartment buildings in the Seattle area.

Job Summary:

This role involves providing in-person support to residents with package questions or issues, logging recently-delivered packages into the property's automated package management system, and delivering packages to resident doors. The successful candidate will also be responsible for organizing packages within the room, identifying aging/stale packages, and preparing them for return to the sender.

Key Responsibilities:
  • Provide exceptional customer service to residents with package-related inquiries or issues
  • Log packages into the property's automated system and ensure accurate tracking
  • Deliver packages to resident doors in a timely and efficient manner
  • Organize packages within the room to facilitate easy retrieval by residents
  • Identify and prepare aging/stale packages for return to the sender
  • Communicate effectively with on-site residents and property staff via email
  • Serve as a liaison between the property and the package management provider support team
Requirements:
  • Professional and interpersonal skills, with the ability to build positive relationships with property managers and residents
  • Access to reliable transportation, with a preference for candidates living in or near the downtown Seattle area
  • Comfortable using technology and writing emails, with experience using digital package management systems
  • Good organizational and problem-solving skills, with the ability to work independently
  • Ability to move and arrange packages, some of which may be bulky (up to 60 lbs)
  • At least 18 years old
What We Offer:
  • Opportunities for growth and advancement within the company
  • A culture of diversity and inclusion, with programs to promote employee engagement and development
  • 401K with employer match
  • Accrued PTO and paid sick leave
  • Employee Assistance Program
  • Liaison uniform and equipment provided


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