Field Support Specialist

6 days ago


Raleigh, North Carolina, United States OneCloud Corporation Full time
Field Support Technician Role

We are seeking a skilled Field Support Technician to join our team at OneCloud Corporation. As a key member of our technical support team, you will be responsible for ensuring top-notch customer satisfaction in the telecommunications industry.

Key Responsibilities:
  • Installation and setup of voice, data, CATV, and paging cabling systems.
  • Configuration and maintenance of phone systems, networking equipment, and other related technologies.
  • Providing onsite support for all installed products and assisting customers' networking teams with troubleshooting and upgrades.
  • Traveling to multiple locations across the Southeast region, including local and out-of-state destinations.
Requirements and Qualifications:
  • Strong problem-solving skills and ability to quickly master new technologies.
  • Excellent communication skills and ability to thrive in a fast-paced environment.
  • Preferred skills include experience in voice and data cabling, telecom and paging installation knowledge, and previous call center or customer service experience.
  • Ability to commute and work in the Raleigh, NC area, with a willingness to work long hours and lift up to 75 pounds.
Benefits and Work Schedule:
  • Full-time position with varying hours and occasional weekend work.
  • Competitive compensation package including Health Insurance, 401K, and more.
  • On-call coverage required throughout the year.
  • Equal opportunity employer.


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