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IT Support Specialist

2 months ago

Raleigh, North Carolina, United States Cynet Systems Full time
Job Title: Technology Specialist

Cynet Systems is seeking a highly skilled Technology Specialist to join our team. As a Technology Specialist, you will be responsible for providing top-notch customer support across various counties, ensuring seamless IT services in accordance with Service Level Agreements.

Key Responsibilities:
  • Install, configure, and maintain hardware and software for judicial staff, ensuring optimal system performance.
  • Provide support for local area networks, including file servers, routers, switches, and other telecommunications equipment.
  • Interface with Judicial Branch staff and local government officials, fostering strong relationships and effective communication.
  • Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
  • Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
  • Provide training for judicial staff on an as-needed basis, ensuring they are equipped with the necessary skills to perform their duties efficiently.
  • Test and recommend hardware and software configurations on an as-needed basis, staying up-to-date with the latest technology trends.
  • Participate in large technology deployment projects, including statewide software updates, server upgrades, and eCourts initiatives.
Requirements:
  • Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an accredited institution.
  • One (1) year of progressive experience in the field of information technology, or an equivalent combination of education and experience.
Working Conditions:

The successful candidate will work in an office environment, with occasional lifting of heavy objects required. Up to 20% of overnight travel to locations across the state is required, using contractor-owned vehicles. Travel reimbursement is eligible.

This position reports to the IT Support Supervisor of the county in which is their duty station.