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Technical Support Specialist

2 months ago

Raleigh, North Carolina, United States Cynet Systems Full time
Job Title: Technology Specialist

At Cynet Systems, we are seeking a highly skilled Technology Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients across various counties.

Key Responsibilities:
  • Install, configure, and maintain hardware and software for judicial staff
  • Provide support for local area networks, including file servers, routers, switches, and other telecommunications equipment
  • Interface with Judicial Branch staff and local government officials
  • Listen to customers to identify problems and make necessary corrections or assist vendors in corrective actions
  • Facilitate moves and relocations of judicial facilities, including courthouses and other office locations
  • Provide training for judicial staff on an as-needed basis
  • Test and recommend hardware and software configurations on an as-needed basis
  • Participate in large technology deployment projects, including statewide software updates, server upgrades, and eCourts initiatives
Requirements:
  • Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an accredited institution
  • One year of progressive experience in the field of information technology
  • Ability to analyze needs, select strategies, and resolve technical problems
  • Excellent communication and customer service skills
  • Ability to work independently and manage critical incidents
Working Conditions:

Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles.

This position reports to the IT Support Supervisor of the county in which is their duty station.