Change Management Specialist

6 days ago

North Chicago, Illinois, United States Experis Full time
About the Role

We are seeking a highly skilled Change Management Specialist to join our team at Experis. As an Organizational Change Management Lead, you will play a key role in ensuring all change initiatives associated with IT projects meet objectives by increasing adoption and usage.

Key Responsibilities
  • Leverage change management methodology and apply as appropriate for the business environment, adjusting as needed to ensure focus is on execution and impact for the people-side change driven by a transformation initiative.
  • Develop Project OCM Approach and Strategy documents.
  • Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
  • Develop and execute set of actionable and targeted change management plans, including communication plan, stakeholder management plan, change impacts, and training plan (if applicable).
  • Understand, communicate and contribute to IT organization change program goals & strategies.
  • Provide leadership & implement change management process and tools to support change adoption.
  • Support the design, development, delivery and management of communications.
  • Lead change impact analyses, assess change readiness and identify key stakeholders.
  • Confront and manage conflict in a constructive and timely manner. Highlight issues to the appropriate levels and take ownership to resolve them.
  • Establish and maintain relationships with all levels across the company and external partners.
  • Conducts change readiness (when applicable), change impact assessments, and post change management assessments to determine effectiveness of communication, training, change implementation and user understanding.
  • Gain executive sponsorship, manage stakeholders, define stakeholder impacts, drive stakeholder awareness, guide business engagement (champion/super users).
  • Utilize innovative, creative approaches and continuous improvement to drive communications, training, change management and other human resources-related content to improve the absorption and adoption of key messages.
  • Support the development of reference guides, FAQs, videos, scripting, workflows and other documentation to complement training efforts.
  • Utilize creative, alternative approaches to traditional classroom training including e-learning, video, and self-directed methods.
Requirements
  • Experience with major transformational, cultural change programs leading to new capabilities.
  • Ability to apply a structured change management approach and methodology for the people-sided change caused by projects and change efforts.
  • Experience with organizational design and organizational effectiveness tasks and delivery.
  • Highly developed communication skills with expertise in producing organization-wide communications, communication strategy, including cascading messages, collateral, talking points, posters, job aids, presentations, etc.
  • Experience with project management approaches, tools, and phases of the project lifecycle.
  • Demonstrated strong leadership skills, excellent active listening skills and ability to work effectively at all levels across the global organization.
  • Bachelor's Degree or higher in communications, training, organizational change management or information systems.
  • Extensive experience (at least - 7 years) leading change, communication, and training efforts for multiple global, complex technology implementations.
  • Prior consulting experience delivering projects and navigating client-facing environment.
  • Design Thinking, Culture and Branding/Marketing experience preferred.
  • LaMarsh, PROSCI, CCMP or other Change Management Certification.

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