Patient Services Representative
4 weeks ago
Overview:
At Regency Hospital, we strive to provide an exceptional patient care experience that promotes healing and recovery in a compassionate environment.
Responsibilities:
- Assist with day-to-day functions, events, and services that promote an excellent patient experience.
- Round on patients and communicate with them in a respectful manner.
- Responsible for the distribution, collection, and data of the hospital patient satisfaction survey.
- Provide service recovery when needed and collect feedback.
- Assist in activities that enhance the patient experience for patients, families, and visitors.
- The liaison must be familiar with the policies and procedures so they can support patients.
Qualifications:
- Requires skills in report writing, problem solving, and critical thinking.
- Requires computer literacy and the ability to utilize additional software programs as implemented.
- Requires experience assisting and serving a variety of diverse cultures and patient populations.
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