Experienced Salesforce Quality Assurance Analyst

2 weeks ago


Chicago, Illinois, United States PCG INTERNATIONAL INC Full time
Job Overview

PCG International Inc. is a forward-thinking technology firm dedicated to enhancing the quality of health, education, and human services. We are currently seeking a Senior Salesforce Quality Assurance Specialist to contribute to our innovative projects.

Role Summary

The Salesforce Quality Assurance Specialist will play a crucial role in ensuring the integrity and performance of Salesforce applications through rigorous testing and defect management. This position involves creating and executing test scripts that align with project requirements, comprehensive testing scenarios, and regression testing standards. The main goal is to confirm that Salesforce functionalities meet established criteria and operate effectively across various use cases.

Key Responsibilities
  1. Test Script Creation: Formulate detailed test scripts that correspond with project deliverables, covering a wide range of testing scenarios, including end-to-end processes, regression tests, and specific feature validations. These scripts should be thoroughly designed to encompass all critical aspects of Salesforce applications.
  2. Execution of Tests: Carry out test cases based on the prepared scripts, employing suitable testing methodologies and tools. Conduct comprehensive testing to uncover potential defects, inconsistencies, or performance challenges within the Salesforce environment.
  3. Defect Documentation: Record and report any discovered defects or irregularities through organized defect reporting systems. Clearly define the nature of the issue, steps to replicate, and expected outcomes to facilitate prompt resolution by development teams.
  4. Retesting Procedures: Collaborate with development teams to verify and retest resolved defects or implemented modifications. Perform regression testing as needed to ensure that fixed issues do not reintroduce any unintended consequences or regressions in the system.
  5. Team Collaboration: Engage closely with cross-functional teams, including developers, product managers, and business stakeholders, to comprehend requirements, provide insights, and ensure alignment on quality goals. Communicate effectively to relay testing outcomes, progress updates, and any relevant issues or concerns.
  6. Process Improvement: Contribute to the refinement of testing processes, methodologies, and tools to enhance the efficiency, effectiveness, and reliability of quality assurance activities within the Salesforce ecosystem. Stay informed about industry best practices and emerging trends in Salesforce testing to drive continuous improvement initiatives.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • Demonstrated experience in quality assurance or software testing, particularly with Salesforce applications.
  • Expertise in developing test scripts and executing tests using industry-standard testing tools and methodologies.
  • Strong knowledge of Salesforce platform functionalities, including configuration, customization, and integration aspects.
  • Excellent analytical abilities with a systematic approach to identifying and resolving issues within complex systems.
  • Effective communication skills to collaborate with diverse teams and stakeholders.
  • Detail-oriented mindset with a commitment to delivering high-quality results within established timelines.
  • Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder are advantageous but not mandatory.


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